Privacy Policy

Audio Is Processed in Real Time and Is Not Stored

StreamVox listens to audio only while you are actively using it to generate subtitles or translation. That audio is processed transiently, in real time, to produce the text on your screen (and, when you turn it on, spoken output). We do not record it, we do not save it to our servers, and we do not build a history of what you listened to.

To produce accurate results, short segments of audio are sent to specialist third-party AI providers for speech recognition and translation. These providers act only as our data processors under written data-processing agreements: they may use the audio solely to return the requested result and are contractually prohibited from retaining it or using it for their own purposes. See "Sharing and third parties" below for details.

A "Medical mode" is available to help people follow conversations more easily. It is an accessibility aid only. It is not a medical device, it is not intended for diagnosis or treatment, and it does not store or transmit any additional health information beyond the transient audio described above.

Who We Are

StreamVox is operated by Aleksejs Giruckis, a sole trader (an individual, not a limited company) based in the United Kingdom. For the purposes of UK data protection law, Aleksejs Giruckis is the data controller responsible for your personal data.

You can reach us at any time at founder@streamvox.pro.

This policy explains what personal data we collect when you use the StreamVox apps for Windows and macOS and the StreamVox website at streamvox.pro, why we collect it, who we share it with, and the rights you have over it.

Data We Collect

We keep the data we collect to the minimum needed to run the service. The categories below correspond to what is disclosed in the App Store "App Privacy" label for the StreamVox app.

Account email. When you create an account we collect your email address. It is your login identifier and how we contact you about your account, subscription, and support requests.

Google and Apple sign-in identifiers. If you choose "Continue with Google" or "Sign in with Apple" instead of a password, we receive an authentication identifier (and, where you allow it, your email) from that provider so we can create and secure your account. With Sign in with Apple you may use Apple's private relay email; that works normally.

Subscription and licence status. We store which plan you are on (Free, Pro, Pro+ or Unlimited), whether your subscription is active, and the licence entitlement that unlocks the app. We use this to give you the features you have paid for and to enforce that one subscription is active on one device at a time, across both Windows and macOS.

IP address. Our servers and hosting provider process your IP address when your app or browser connects to us. We use it to operate and secure the service (for example, to route requests, prevent abuse, and keep the service reliable).

Usage and diagnostic data. We collect basic, largely aggregated information about how the app is used and about errors and crashes, so we can fix bugs and improve the product. This does not include the content of your audio.

Website analytics and cookies. On streamvox.pro we use Vercel Web Analytics to understand aggregate traffic (such as page views and referring sources), together with cookies that are necessary for the site to function and to remember basic preferences. See "Cookies and website analytics" below.

Support communications. If you email us, we keep the content of your message and our reply so we can help you and keep a record of the issue.

Audio. As explained above, audio is processed transiently to generate your subtitles and translation and is not stored by us.

Payment Information

We do not collect or store your card or bank details. All payments are handled by the store or payment processor you buy through, each acting as merchant of record:

On macOS, purchases are made through Apple App Store in-app purchase. Apple is the merchant, the charge is made to your Apple ID, and the transaction is governed by Apple's media-services terms.

On Windows, purchases are made through the Microsoft Store, with Microsoft as the merchant.

For direct purchases on our website, Paddle acts as the merchant of record and processes the payment.

These providers collect the billing information they need (such as email, billing country, and payment method) under their own privacy policies. StreamVox receives only confirmation of your purchase and subscription status — never your full card number. For how refunds work on each channel, see our Refund Policy at streamvox.pro/refund-policy.

How We Use Your Data

We use the data described above to:

• Provide the service — generate real-time subtitles, translation, and spoken output, and deliver the features included in your plan.
• Create and secure your account and authenticate you when you sign in, including via Google or Apple.
• Manage your subscription and licence, including keeping one active device at a time across Windows and macOS.
• Provide customer support and respond to your emails.
• Maintain, debug, and improve the product using usage and diagnostic data.
• Keep the service secure and prevent fraud and abuse.
• Meet our legal and accounting obligations.

We do not use your personal data to build advertising profiles, and we do not sell it.

Legal Bases for Processing

Under the UK GDPR and the EU GDPR we rely on the following legal bases:

• Performance of a contract — to create your account, provide the app and its features, and manage your subscription and licence.
• Legitimate interests — to secure the service, prevent abuse and fraud, understand aggregate usage, and improve the product, balanced against your rights.
• Consent — where required, for example for non-essential cookies or optional communications. You can withdraw consent at any time.
• Legal obligation — to keep records (such as tax and transaction records) that the law requires us to keep.

Sharing and Third Parties

We share personal data only with the categories of providers we need to run StreamVox, and only for the purposes described here:

• AI speech and translation processors — to turn your audio into subtitles and translation in real time. They act as our processors under data-processing agreements and do not retain the audio.
• Payment and store providers — Apple, Microsoft, and Paddle — to process purchases and manage subscriptions.
• Infrastructure and analytics providers — our hosting provider and Vercel Web Analytics — to run the service and understand aggregate website traffic.

We require these providers, by contract, to protect your data to a standard equal to or greater than the protection described in this policy, and to use it only to provide their service to us.

We do not sell your personal data, and we do not share it for advertising or cross-site tracking.

We maintain a current list of our sub-processors. It is available on request at founder@streamvox.pro.

International Data Transfers

StreamVox is used around the world, and some of our providers process data outside the United Kingdom and the European Economic Area, including in the United States. Where we transfer personal data across borders, we rely on appropriate safeguards — such as the UK International Data Transfer Agreement or Addendum and the EU Standard Contractual Clauses, together with the providers' own compliance frameworks — so that your data continues to receive an equivalent level of protection. You can ask us for more detail at founder@streamvox.pro.

How Long We Keep Data

We keep personal data only as long as we need it:

• Account data (such as your email and sign-in identifiers) — for as long as your account exists. When you delete your account, we delete or anonymise this data, except where we must keep something to meet a legal obligation.
• Subscription and payment records — for as long as the law requires us to keep transaction and accounting records, even after your account is closed.
• Support emails — for a reasonable period so we can handle follow-up questions and keep a record of the issue.
• Usage and diagnostic data — for a limited period, generally in aggregated form, to help us improve the product.
• Audio — not retained; it is processed transiently and discarded.

Your Rights

Depending on where you live, you have rights over your personal data. Under the UK GDPR and the EU GDPR these include the right to access your data, to correct it, to delete it, to obtain a portable copy, to object to or restrict certain processing, and to withdraw consent at any time. Under the California Consumer Privacy Act (CCPA) you have the right to know what personal information we collect, to request its deletion, and not to be discriminated against for exercising your rights; note that we do not sell your personal information.

To exercise any of these rights, email founder@streamvox.pro. We will respond within the time limits set by the applicable law.

If you are in the UK or EEA and are unhappy with how we handle your data, you can also complain to your local supervisory authority — in the UK, the Information Commissioner's Office (ico.org.uk).

Deleting Your Account and Data

You can delete your account and the personal data associated with it at any time.

In the macOS app, an in-app "Delete Account" option is available today; using it erases your account and its personal data. The same in-app deletion is planned for the Windows app. In the meantime, Windows users (or anyone who prefers) can request deletion by emailing founder@streamvox.pro, and we will erase the account and its personal data.

If you signed up using Sign in with Apple, deleting your account also revokes the Apple sign-in token, so StreamVox no longer has access to that Apple credential.

Some records may be retained where the law requires it — for example, transaction records needed for tax and accounting — as described in "How long we keep data".

Security

We take reasonable technical and organisational measures to protect your data. Connections between the apps, the website, and our servers are encrypted in transit, and personal data is protected at rest. We limit who can access personal data and work with reputable providers who maintain their own security safeguards.

No method of transmission or storage is completely secure, but we work to protect your data and to respond promptly if a problem arises.

Cookies and Website Analytics

On the StreamVox website we use cookies that are necessary for the site to work and to remember basic preferences, and we use Vercel Web Analytics to understand aggregate traffic such as page views and referring sources. This analytics is privacy-oriented and is used to improve the site, not to track you across other websites or to serve advertising.

You can control or clear cookies through your browser settings.

Children

StreamVox is not directed to children. You must be at least 16 years old to create an account and use the service, or older where your local law sets a higher minimum age for consent to data processing. We do not knowingly collect personal data from children under this age. If you believe a child has provided us with personal data, contact founder@streamvox.pro and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time — for example, when we add features or change providers. When we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify you. The current version is always available at streamvox.pro/privacy. Your continued use of StreamVox after an update means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at founder@streamvox.pro.

Data controller: Aleksejs Giruckis, sole trader, United Kingdom. This policy is governed by the laws of England and Wales.

This Privacy Policy works alongside our Terms of Service at streamvox.pro/terms and our Refund Policy at streamvox.pro/refund-policy.